Returns & Exchanges:
The period for exchanges or returns is 14 calendar days from receipt of the purchase. To manage the return, send us an email to or write to our "WhatsApp" (+34) 640376719
Shipping costs are not refundable, and those generated by changes or returns are the responsibility of the customer, except for defective items or errors in the item sent.
The soles of the shoes, like the rest of the shoe, must be clean and without traces of use. If not, we reserve the right not to make any exchanges or returns. When you receive the package, please try on the shoes on a smooth, clean floor, or on a carpet to prevent the soles from getting dirty.
In the case of textile items, they must not have stains, odors or any other signs of use.
For hygiene reasons, the socks cannot be exchanged or returned once the seal is opened.
In case of a total or partial return due to an exchange, the return will be made in the same payment method that was used for the purchase. Vouchers or gift cards can only be exchanged for products, not money.
In case of return, if the purchase obtained a gift or gift from the store, it must be delivered along with the product, or failing that, it will be deducted from the amount of the return.
Guarantee: Our articles have a guarantee according to current legislation Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
The customer has 14 calendar days from receipt of the order to voluntarily withdraw from their purchase, without any penalty and without indicating the reasons.
If the consumer or user wants to withdraw from purchasing the product, they may use the withdrawal form to communicate their decision through our email
The purchase must be returned with all its products.
In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.
The customer must assume the shipping costs for withdrawal. Under no circumstances will freight collect shipments be accepted.
Once we receive the package, we will verify its status and when we verify that both the returned items, as well as possible accessories and gifts, are complete and in perfect condition, we will send the customer an email to notify them of the approval or rejection of the package. your refund.
The refund of all payments received for the purchase, including delivery costs, will be made within 14 calendar days following the withdrawal. The refund will be processed through the same payment method used by the customer for the purchase.
We reserve the right to withhold the refund until we have received the products or until the customer has presented proof of the return of the products, depending on which condition is met first.
We will not refund if the product has been used.

Model withdrawal form.
(You should only complete and send this form if you wish to withdraw from the contract).
– For the attention of (here the name of the businessman, his full address and his email address must be inserted):
– I/we hereby inform you () that I/we withdraw from our () contract for the sale of the following good/provision of the following service (*).
– Ordered on/received on (*).
– Name of the consumer and user or consumers and users.
– Address of the consumer and user or consumers and users.
– Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)
- Date.

Legal guarantee, based on art, 97.1 n) of the TRLGDCU.
Link to the European Union online dispute resolution platform.